What a nightmare. How hard can it be to have one phone number roll over to another line if you're on a call on the first line? Apparently, almost impossible without three home visits by techs with the wrong work orders, countless phone calls (hours spent on hold listening to messages about all the services we can buy) and a package for us to ship back containing set top boxes for our TV -- which had nothing to do with our request.
One of the tech visits included two guys who had to climb a tree in the neighbor's yard to attach a new box and some wires. Turns out that wasn't necessary at all but they did get some much needed exercise.
The business order desk people are unfailingly polite it's just that they can't do anything without making a hash of it.
The tech who finally came out today to perform the install discovered that he really didn't have to do anything. It was a software change done by their service guys in the office. Of course, he has the magic phone number that goes right through so he didn't have to be on hold while they performed the transfer.
Unfortunately, Verizon had shut off our internet and TV service in the meantime because they'd gotten the order wrong so he did have to work to get that back up and running.
The only thing he couldn't do was reauthorize all of our set top boxes. Actually, the techs in the office could but not without authorization from the Order desk.
Just got a nice prerecorded call from Verizon saying our order is complete and hoping all went well. Guess it's back to the phone -- now that it's working again.
Haven't checked to see if we did get the rollover. My bet, probably not.
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